Customer Service Representative

In this fully remote role, the Healthcare Customer Service Representative acts as TP’s frontline contact for clients seeking support. Day to day, representatives engage with customers via phone, email, chat and social media, offering clear answers, de‑escalating difficult situations and, when appropriate, guiding callers toward additional services. Meticulous tracking of each interaction ensures data integrity for auditing and continuous improvement. While based at home, you’ll collaborate closely with a virtual team, sharing insights that shape more innovative responses. This position is available only to candidates residing and authorized to work in one of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM,...