Customer Service Representatives. In this role, you’ll serve as the voice of a leading online
apparel and accessories retailer, engaging with customers through phone, email, chat, SMS, and social channels.
From walking a customer through an online tuxedo rental order to troubleshooting an account issue, you’ll be the
person customers trust to deliver clear answers and a warm, authentic experience.You’ll be equipped with training, modern software tools, and the support of a diverse, collaborative team. But at
the heart of it, success in this role comes down to your ability to connect with people, listen actively, and
provide solutions with empathy and professionalism.
Qualifications and Requirements
- At least one year of customer service experience
- High school diploma or GED
- Comfort with technology, including Microsoft Office and customer service ticketing systems
- Strong communication skills and ability to type 35+ words per minute
- A quiet, distraction-free home office setup that meets technical requirements for remote work
Applicants must currently live in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX,
UT, VA, or WI. Preferred candidates may also have call center experience, previous remote work history, or
familiarity with platforms such as Zendesk, Talkdesk, or Salesforce. As with all roles
at VIPdesk Connect, passing background checks is required where permitted by state and local regulations.
Compensation and Benefits
This is a full-time, remote position with a pay rate of $18 per hour.
Team members also enjoy a robust benefits package that includes:
- Health, life, and AD&D insurance
- Paid time off
- Flexible spending accounts
- Access to additional programs supporting wellness and work–life balance
Career Growth and Company Culture
Working at VIPdesk Connect means joining a community where collaboration, growth, and respect are non-negotiable
values. Team members are encouraged to take part in continuous training and cross-training to sharpen their
skills, and leadership actively supports career development pathways.
What sets the culture apart is its people-first philosophy. Whether you’re brainstorming process improvements or
supporting colleagues through change, you’ll be part of an environment that celebrates fresh ideas, diversity, and
personal well-being. The company’s recognition as a Best Workplace winner and certified
B-Corp reflects a long-standing commitment to both employee happiness and social responsibility.
About VIPdesk Connect
VIPdesk Connect isn’t your typical customer service provider. As a women-owned, values-driven
corporation, the company partners with some of the world’s most iconic brands to deliver what it calls
“more human” customer service. Every interaction is treated as a chance to strengthen brand loyalty and create
meaningful connections.
With a team spread across the U.S., VIPdesk Connect has built its reputation on empathy, inclusivity, and
innovation. The company actively fosters a workplace that embraces diverse perspectives and backgrounds, ensuring
that every employee feels supported and empowered.
For those who are passionate about helping others, thrive in fast-paced environments, and value being part of a
mission-driven organization, this role offers not just a job—but an opportunity to make an impact.