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Hilton Grand Vacations is currently seeking an Inbound Collector to join their remote team, exclusively available to candidates residing in the Central Florida area. This role focuses primarily on handling inbound calls related to past-due mortgage or maintenance accounts. It requires a firm understanding of collections, excellent customer service, and compliance with the Fair Debt Collection Practices Act (FDCPA). Team members in this position support owners by explaining account terms and helping resolve delinquency issues through effective communication and documentation. Less than 30% of time may involve outbound or non-call-based collections activities. Qualifications and Requirements Strong verbal communication skills Ability to remain calm under pressure and engage wit...

Role Overview A prominent opportunity has opened for a Customer Service Representative position located within a 50-mile radius of Tampa, Florida. The role involves engaging with members by addressing inquiries via telephone, internet, or written correspondence. Over a four-week paid training period (Monday–Friday, 8:30 a.m.–5:30 p.m. EST), new hires become familiar with company systems and procedures. After training, shifts may vary between 7 a.m. and 7:30 p.m. (EST) and could include weekends or holidays, reflecting the demands of a customer-centric organization. Qualifications and Requirements Required Skills: Customer service experience in a transaction-based environment such as a call center or retail setting. Preferred Skills: Trauma-informed care training ...

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Inbound Collector – Remote (Central Florida Candidates Only) Hilton Grand Vacations

Customer Service Representative – Must live within 50 miles of Tampa FL