Medicare Inbound Contacts Representative (Remote) – Full-Time Opportunity with Humana
Humana is hiring a Medicare Inbound Contacts Representative 2 for a full-time remote position available across 49 locations.
The role supports Medicare members by responding to incoming telephone, digital, and written inquiries in a high-volume contact center.
Representatives handle complex benefit questions, work to resolve issues or provide a clear pathway to resolution, and document interactions.
The role includes escalation of unresolved grievances and requires interpreting departmental policies while meeting defined quality expectations.
The environment is fast-paced and may be stressful at times, with 40+ inbound calls daily.
Qualifications and Requirements
Required Qualifications
2 years of customer service experience
Demonstrated experience providing strong customer...