Application Support Analyst with Marriot
A role that bridges guest-facing hospitality operations with back-end technology support has opened at Marriott International’s global headquarters. Below is an impartial overview of the opportunity, drawn directly from the official posting.
As the first point of contact for Marriott’s LIGHTSPEED property management system, this position shepherds each call or email request from inception through resolution. Working within documented procedures and leveraging tools like ServiceNow, the analyst resolves routine issues independently, escalates complex problems to specialized teams or external service providers, and ensures that every interaction is logged and communicated according to established service-level agreements. Because Marriott’s help desk operates around the clock, candidates ...