Certara is hiring for the position of Technical Support Specialist, a critical role providing customer-facing technical support and documentation for Certara’s software products. This specialist will deliver Tier-1 and Tier-2 support, train users on software platforms, troubleshoot technical issues, and write clear technical documentation. Collaboration with product development teams and proactive communication with customers are key aspects of the job. The position is open to candidates located on the U.S. West Coast or those willing to work Pacific Time Zone hours (1:00–9:00 PM PT).
Qualifications and Requirements
Candidates should demonstrate a combination of technical expertise, customer service skills, and regulatory awareness. Essential qualifications include:
- Bachelor’s degree in Life Sciences, Information Technology, Technical Writing, or related field
- Minimum 1 year of experience in technical writing
- Minimum 1 year of experience in customer support
- Knowledge of computer system validation and maintenance of validated status
- Familiarity with regulatory requirements and secure handling of sensitive information
- Strong computer skills with the ability to learn and use technical tools for writing, video production, and customer support
- Ability to troubleshoot software issues and assist customers with installation, configuration, and usage
- Proficiency in documenting incidents, procedures, and resolutions clearly
Preferred attributes:
- Excellent oral communication and interpersonal skills
- Familiarity with regulatory document preparation
- Ability to collaborate effectively with internal development teams
Career Growth and Company Culture
Certara provides a workplace that prioritizes creativity, innovation, and continuous learning. Employees are encouraged to develop professionally while contributing to a mission that has a meaningful impact on society. Working at Certara means being part of a collaborative team serving clients across commercial, academic, and regulatory sectors.
Key cultural values include:
- Encouragement of innovation and problem solving
- Support for professional growth through training and development
- Commitment to inclusion, equity, and diversity in all employment practices
About Certara
Certara is a global leader in advancing drug development through technology, science, and expertise. Serving over 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies, the company provides solutions that help bring life-changing medicines to patients faster. Certara’s collaborative and dynamic environment empowers employees to contribute meaningfully to its mission of making a difference in public health.
For more details or to apply, visit Certara Careers.