technical support Archives - Jobs For Work from home Moms

Remote Technical Support Specialist – Certara

5Jul

By Working MomNo Comments

Customer Service Representative, Remote, technical support, Work from Home

Remote Technical Support Specialist – Certara

Certara is hiring for the position of Technical Support Specialist, a critical role providing customer-facing technical support and documentation for Certara’s software products. This specialist will deliver Tier-1 and Tier-2 support, train users on software platforms, troubleshoot technical issues, and write clear technical documentation. Collaboration with product development teams and proactive communication with customers are key aspects of the job. The position is open to candidates located on the U.S. West Coast or those willing to work Pacific Time Zone hours (1:00–9:00 PM PT). Qualifications and Requirements Candidates should demonstrate a combination of technical expertise, customer service skills, and regulatory awareness. Essential qualifications include: Bachelor’s degre...

Remote Customer Service and Support Representative (Fintech Program) Arise

In this fully remote position on the Arise® Platform, representatives field inbound calls from bank partners, merchants and cardholders. Each interaction requires active listening, clear communication and the ability to troubleshoot basic electronic-payment inquiries. The program moves at a brisk pace, with a steady flow of service requests that range from balance questions to technical issues. Qualifications and Requirements At least one year of consistent inbound call support experience in a customer-facing financial-services environment within the past two years Financial-services support background preferred but not mandatory Quiet, secure home workspace Ethernet connection with: Ping under 50 ms Download speed above 25 Mbps Upload speed above 10 Mbps ...

Work from Home Remote Tech Support Hotline Agent with Adecco

Adecco is seeking a Tech Support Hotline Agent to work remotely in Newark, New Jersey. The position is classified as a contract or temporary role with a competitive pay rate of $17 per hour. The primary responsibility of this role is to provide operational product support for a diverse range of stakeholders. The selected candidate will assist consumers, end-users, installers, engineers, sales distributors, dealers, and builders by addressing inquiries related to product features, installation, usage, troubleshooting, and maintenance. In addition, the role involves providing technical troubleshooting and diagnostic support to qualified Service Centers and Technicians. The position requires efficient communication of technical information and proper documentation of support processes. Quali...