Customer Service Representative – CCC Mountain/Pacific Time Zones PNC
This remote position serves PNC customers who reach out to the Customer Care Center from the Mountain and Pacific time zones. Responsibilities include addressing inquiries related to products, online navigation, and account details. Each interaction involves direct communication with customers and collaboration with internal or external service partners to resolve issues or fulfill service requests. Representatives follow PNC’s CARES model—delivering Courtesy, Accuracy, Responsiveness, Empathy, and Solutions—while documenting each contact and completing necessary service tasks. As a remote role, work must be performed from a private home space approved by PNC, ensuring confidentiality for customer information.
Qualifications and Requirements
Education & Experience: No college deg...