Wayfair Hiring Remote B2B Senior Customer Service Associates – Full-Time, Nationwide
Role Overview
Wayfair is currently hiring for the role of B2B Senior Customer Service Associate. This full-time, remote position supports business customers with post-order needs, including shipping, returns, replacements, and service coordination. The position involves handling high volumes of inbound communications across phone, email, and chat channels.
Wayfair supplies all necessary equipment. A reliable wired internet connection and a distraction-free workspace are required.
Key Responsibilities
Provide post-order customer service to business clients
Manage 50–60 contacts per shift in a fast-paced environment
Resolve issues related to deliveries, product issues, and service logistics
Listen actively and offer customer-specific solutions
Escalate recurring or syst...