Remote Customer Success Advocate I with Lumen
The Customer Success Advocate I is charged with guiding small and medium‑sized businesses through each phase of their Lumen journey—onboarding, adoption, billing and renewal—ensuring they achieve meaningful outcomes with their existing solutions. Working remotely across the United States, this customer‑facing position blends data analysis and relationship management, empowering clients to self‐serve while flagging opportunities for deeper partnership. By interpreting usage metrics and health indicators, the Advocate helps clients overcome roadblocks, drive value realization and ultimately secure renewals.
Qualifications and Requirements
To excel in this role, candidates must demonstrate:
Customer Success or Account Management Experience: Minimum of two years supporting enterprise or...