Remote Technical Support Specialist – Certara
Certara is hiring for the position of Technical Support Specialist, a critical role providing customer-facing technical support and documentation for Certara’s software products. This specialist will deliver Tier-1 and Tier-2 support, train users on software platforms, troubleshoot technical issues, and write clear technical documentation. Collaboration with product development teams and proactive communication with customers are key aspects of the job. The position is open to candidates located on the U.S. West Coast or those willing to work Pacific Time Zone hours (1:00–9:00 PM PT).
Qualifications and Requirements
Candidates should demonstrate a combination of technical expertise, customer service skills, and regulatory awareness. Essential qualifications include:
Bachelor’s degre...