Joining Afni as an Inbound Customer Service Representative means becoming the frontline ally for a regional health plan’s service providers. From doctor’s offices to hospitals and labs, you’ll handle incoming calls with empathy and precision—researching and resolving claim-status questions, updating notes, and guiding callers through any related issues. This fully remote position demands clear communication and an unwavering commitment to problem-solving, all while navigating multiple systems seamlessly.
Qualifications and Requirements
- Communication & Listening: You excel at building rapport, even when conversations are challenging, and you stay composed under pressure.
- Technical Agility: Comfortable toggling between internal databases and telephony platforms to pull up claim information, process orders, and keep customer accounts up to date.
- Experience: At least one year in a customer service or sales role—six months of which should be in a virtual call‑center environment—handling up to 40 calls daily.
- Professional Standards: Must be 18+, pass a background screening, hold a GED or high‑school diploma, and be authorized to work in the U.S.
- Home‑Office Setup: Reliable cable or fiber internet (25 Mbps download/10 Mbps upload; ping < 100 ms), a quiet, dedicated workspace, and the willingness to appear on webcam during work hours.
- Location: Residents of Alabama, Arizona, Florida, Georgia, Kentucky, North Carolina, South Carolina, or Texas.
Compensation and Benefits
Afni invests in your success from day one. You’ll receive paid training and ongoing professional development, plus a competitive base salary enhanced by commission and bonus opportunities. After 90 days, holiday pay kicks in. A standard 40‑hour work week affords you the stability of full‑time hours, while generous paid time off recognizes that rest fuels productivity. Health‑care needs are covered through medical, dental, and vision plans, and tuition‑reimbursement keeps your educational goals within reach. To top it off, Afni’s referral program rewards you for helping build the team.
Career Growth and Company Culture
At Afni, growth isn’t just a buzzword—it’s a proven path. Many leaders in senior roles began their journeys as front‑line agents. By fostering mentorship and internal promotions, Afni ensures that dedication and talent are recognized and rewarded. Beyond career milestones, Afni culture thrives on connection: colleagues become friends, accomplishments are celebrated, and a dash of fun keeps the workday fresh.
About Afni
Afni is more than a service provider; it’s a community where each person’s voice matters. As a global leader in customer‑engagement solutions, Afni partners with notable brands to deliver personalized experiences. Committed to inclusion, Afni offers equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, or any other protected status. When you join Afni, you join a team that values authenticity, continuous learning, and genuine impact.
Apply for the Remote Inbound Customer Service Representative Position with Afni